I found this neat article in the NY Times about research on rapport. The bits on the importance of mimicry in the animal kingdom are particularly interesting.
Now, I suggest you read the article but, once again, don’t limit yourself to just absorbing more information.
Go try it out!
Get out of your seat, go to a shopping mall and experiment with some of the practices described in the article.
You can read the article here.
About Martin Messier
